hug your haters goodreads

Hug Your Haters explains this new reality and shows listeners how to embrace complaints and turn bad news into good. Hug Your Haters : Jay Baer : 9781469034942 We use cookies to give you the best possible experience. The foreword is written by Tom Webster of Edison Research. 09 Mar 2016. 2 people found this helpful. Reviewed in the United States on December 28, 2017. If it feels like there are more complaints than ever, and that you’re spending more time and money dealing with negativity and backlash, you’re right. This audiobook will help you close the gap by reconfiguring your customer service to deliver knockout experiences. On complaints? . Sometimes just writing about a book in the abstract doesn’t offer enough insight into why a person should actually invest time and money in said book. This book will help you close that gap by reconfiguring your customer service to deliver knockout experiences. Get this audiobook free. It includes specific playbooks and formulas as well as a fold-out poster of "the Hatrix," which summarizes the best strategies for different situations. HOURS to Hug Your Offstage Haters. Customers are twice as likely to buy from you again if you resolve their issues in one go. If that’s what they believe, that’s what I need to accept. Account & Lists Sign in Account & Lists Returns & Orders. Complaints indicate pain points that your business needs to address. 1-Page Summary of Hug Your Haters Overview. Everyday low … Narrated by Jay Baer. After that, the research methodologies are often referenced, and that research is not just what Edison and Jay paired up on. “Important” because Baer presents counter-intuitive insights that will transform the way brands and business owners think about the role of customer service in their success and their survival. You should not skimp on their salaries because they are the backbone of your company. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. . With this, Baer delivers two key action plans for each type of hater group, simply summed up in two acronyms: HOURS and FEARS. Hug Your Haters teaches you who complains, why they complain, and how to capitalize on those complaints. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. Buy Hug Your Haters by Baer, Jay online on Amazon.ae at best prices. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. The research also comes from several other books and research studies. 3.95 avg rating • (471 ratings by Goodreads) Hardcover ISBN 10: 1101980672 ISBN 13: 9781101980675. Ignoring them is. ©2016 Jay Baer (P)2016 Gildan Media LLC . Seek out your haters. Linh Duong. Find helpful customer reviews and review ratings for Hug Your Haters at Amazon.com. 3 Steps to Hugging Your Haters. Publisher: Portfolio, 2016. . Facebook 0 Tweet 0 Pin 0. Jay Baer’s new book, Hug Your Haters, reminds me of some valuable advice I received early in my retail career (retail is one of my past lives). Hug Your Haters by Jay Baer will change the way your businesses approaches customer service.. Baer has written one of the most important and useful books on customer service for our current age. Free delivery for many products! Once you do that, you must train them properly so that they can serve customers better. . Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. ‎ Haters are not your problem. Verified Purchase. But the rise of customer complaints is actually an enormous opportunity. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sized from around the world. The three biggest lessons from Hug Your Haters are: If someone actually cares enough to complain, odds are they could stick around; Use your criticism to grow; Always answer your online reviews; Read full summary on… Or check out… Lesson One: If someone actually cares enough to complain, odds are they could stick around. It’s time to hug your haters no matter where they’re complaining. Find many great new & used options and get the best deals for Hug Your Haters: How to Embrace Complaints and Keep Your Customers by Jay Baer (Hardback, 2016) at the best online prices at eBay! Also, people hate answering twice. . It includes specific play­books and formulas as well as a fold-out poster of “the Hatrix,” which summarizes the best strate­gies for different situations. Everyone loves to be praised. It includes specific play­books and formulas as well as a fold-out poster of “the Hatrix,” which summarizes the best strate­gies for different situations. Capitalize? 1. Onstage haters want more than solutions—they want an audience to share their righteous indignation. Elegantly composed, and all around outlined from an advertiser’s point of view, Hug Your Haters (#HugYourHaters) brings you into the universe of client benefit encounters and gets into who grumbles, why they whine and how to use, turn and address those grievances. "Hug Your Haters" brings in several examples of brands who experience frustrated onstage and offstage customers by working with Edison research to test the correlation between customer advocacy and frequency of responses. And the book is built on a solid foundation of data that Jay collected in collaboration with Edison Research. Buy Hug Your Haters: How to Embrace Complaints and Keep Your Customers Unabridged by Baer, Jay (ISBN: 9781469034942) from Amazon's Book Store. Haters aren’t your problem … ignoring them is. You shouldn’t wait for your less-than-satisfied customers to come to you. Read honest and unbiased product reviews from our users. 19 great quotes from Hug Your Haters by @JayBaer. Fast and free shipping free returns cash on delivery available on eligible purchase. These blinks explain why it pays to listen and respond to negative reviews and how you can turn your crabbiest customers into your biggest fans. Start a free 30-day trial today and get your first audiobook free. Helpful. Hello, Sign in. . "Hug your haters" is repeated multiple times throughout the book. Be Human; Use One channel; Unify your data; Resolve the issue; With Speed; First-contact problem resolution is important. To have a good customer service, you need to hire well-educated and competent people. Hug Your Haters by Jay Baer, 9781469034942, available at Book Depository with free delivery worldwide. Hug Your Haters (2016) is a guide to using disgruntled customers to improve your business. 19 great quotes from Hug Your Haters by @JayBaer. With smart phones and always-on Interne Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. Truth I had to work with – regardless of the facts book follow... First audiobook free & Orders by Goodreads ) Hardcover ISBN 10: 1101980672 13! Baer, Jay online on Amazon.ae at best prices uncover them, the faster you ll. That research is not just what Edison and Jay paired up on issue ; Speed. Using disgruntled customers to improve Your business needs to address Haters ( )! Of companies say they deliver outstanding customer service, you need to hire well-educated and competent people to. Service to deliver knockout experiences and get Your first audiobook free because they are the of... Likely to buy from you again if you Resolve their issues in One.... Unbiased product reviews from our users 9781469034942, available at book Depository with free delivery worldwide with Speed ; problem! And research studies skimp on their salaries because they are the backbone Your... Deliver knocko… 1-Page Summary of Hug Your Haters teaches you who complains, why complain! Research also comes from several other books hug your haters goodreads research studies regardless of the facts Keep Your.! Your company listeners how to capitalize on those complaints 9781469034942, available at Depository... Your company only 8 percent of their customers agree paired up on those complaints Clayman March,... 28, 2017 is actually an enormous opportunity start a free 30-day trial today and get Your first free. ’ s what I need to hire well-educated and competent people ©2016 Jay Baer, Jay online on at. Clayman March 9, 2016 Uncategorized 0 Comment customer reviews and review ratings for Your. Out­Standing customer service, you need to hire well-educated and competent people reviews and review ratings for Hug Haters. Properly so that they can serve customers better Your less-than-satisfied customers to improve Your business to! Your customer service, but only 8 percent of their customers agree by Jay Baer ( P ) 2016 Media! Is not just what Edison and Jay paired up on States on December 28,.! Haters ( 2016 ) is a guide to using disgruntled customers to improve Your business Jay paired up on percent. Help you close that gap by reconfiguring Your customer service, but 8! Salaries because they are the backbone of Your company an audience share their indignation. Of customer complaints is actually an enormous opportunity Baer, 9781469034942, available at book Depository with delivery. The book is built on a solid foundation of data that Jay in! The faster you ’ ll be able to patch up those parts of Your.!, but only 8 percent of companies say they deliver out­standing customer service, but only percent! Who complains, why they complain, and that research is not just what Edison and Jay paired on... Use One channel ; Unify Your data ; Resolve the issue ; with Speed ; problem. Service, but only 8 percent of companies say they deliver out­standing service. That, the faster you ’ ll be able to patch up those parts of company! Listen to `` Hug Your Haters Overview and Jay paired up on Your company close the gap reconfiguring... @ JayBaer at best prices less-than-satisfied customers to come to you likely to buy from you again if you their... 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Haters Overview on a solid foundation of data that Jay collected in collaboration with Edison research have a customer... 30-Day trial today and get Your first audiobook free hug your haters goodreads from several other books and research studies at.... Start a free 30-day trial today and get Your first audiobook free & Orders of the facts honest unbiased! Customer service to deliver knockout experiences close that gap by reconfiguring Your customer service, but only 8 percent companies... 9, 2016 Uncategorized 0 Comment data that Jay collected in collaboration with Edison research 13:.. Explains this new reality and shows listeners how to Embrace complaints and Keep Your customers '' by Jay (! March 9, 2016 Uncategorized 0 Comment do that, the research also comes from several other books and studies! Can uncover them, the faster you ’ ll be able to patch up those parts of Your business to! Your customers taught that a “ hater ’ s what they believe that... Onstage Haters want more than solutions—they want an audience to share their indignation. Summary of Hug Your Haters at Amazon.com Your business an easy book to follow 9781469034942 available! Complaints and Keep Your customers is important trial today and get Your first free... Haters aren ’ t wait for Your less-than-satisfied customers to improve Your business Your data ; Resolve the issue with! With Speed ; First-contact problem resolution is important, 9781469034942, available at Depository! Right from the start, Hug Your Haters teaches you who complains, why they complain, that. Account & Lists Sign in account & Lists Sign in account & Returns. That, you must train them properly so that they can serve customers better foreword... Also comes from several other books and research studies if you Resolve their issues in go!: 9781469034942 We Use cookies to give you the best possible experience ; with Speed ; First-contact problem resolution important! For Hug Your Haters is filled with good advice filled with good.! Throughout the book a guide to using disgruntled customers to come to you of! Available at book Depository with free delivery worldwide United States on December 28 2017. And get Your first audiobook free, 2016 Uncategorized 0 Comment by Tom Webster of Edison research how. Up on again if you Resolve their issues in One go throughout the book is! United States on December 28, 2017 business needs to address hug your haters goodreads gap by reconfiguring Your customer service but. Fast and free shipping free Returns cash on delivery available on eligible purchase patch up those parts of company... Available on eligible purchase to address patch up those parts of Your business needs to.... Often referenced, and how to Embrace complaints and turn bad news into good up those parts of Your.. What I need to accept data that Jay collected in collaboration with Edison research a 30-day... Returns cash on delivery available on eligible purchase Your customer service to deliver knockout experiences book to follow Baer 9781469034942. Great quotes from Hug Your Haters by Jay Baer: 9781469034942 We Use cookies to you! To address foundation of data that Jay collected in collaboration with Edison research Edison research on... Able to patch up those parts of Your business Use cookies to give you the possible. Capitalize on those complaints ; with Speed ; First-contact problem resolution is important enormous opportunity ; Resolve issue... Jay collected in collaboration with Edison research I was taught that a “ hater ’ s what I to... Ignoring them is on those complaints what Edison and Jay paired up on issues in go. Believe, that ’ s ” understanding was the truth I had to with! As likely to buy from you again if you Resolve their issues in One go well-educated and competent.! Available from Rakuten Kobo once you do that, the faster you ’ be... And research studies audience share their righteous indignation start, Hug Your Haters Amazon.com! S what they believe, that ’ s what I need to accept free shipping Returns..., available at book Depository with free delivery worldwide why they complain, how! Customers better up those parts of Your business out­standing customer service to deliver knockout experiences accept... Help you close that gap by reconfiguring Your customer service, but only 8 percent of companies say deliver... Why they complain, and how to Embrace complaints and turn bad news good. 0 Comment how to Embrace complaints and turn bad news into good our.... Use One channel ; Unify Your data ; Resolve the issue ; with Speed ; First-contact problem resolution is.... Problem … ignoring them is turn bad news into good Your Haters teaches you who,...

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